Detalii loc de munca
Job description: • Answer contacts promptly and professionally • Log/Validate all contacts Call Handling Database • Resolve Norwegian customer problems using the relevant tools and systems • Manage end to end all calls logged, providing regular updates to Norwegian customers on call status • Invoke Escalation Procedures within defined time frames • Work to achieve individual and team goals • To comply/complete desk specific or ad-hoc request/tasks • Ensure Quality standards are adhered to in regards to both Cases & Calls. • Protect confidential and sensitive information and materials • Observe strict compliance to licensing, copyright and trademark legislation • Accomplish other duties as required • Pro-actively seek support from escalation team via. • Escalate tickets to escalation team for validation and further escalation. • Monitor ticket queues and handle tickets appropriately • Provide support to multiple desks Benefits: Relocation assistance: Flight ticket and 5 nights in a B&B booked and paid for: •Free Shuttle bus service •Fun budget •Quarterly activities on every desk subsidised by CPL/HP. •Fun budget activities can range from Go-Karting, Bowling, Cinema trips to drinks. •Gym Membership •State-of-the-Art subsidised canteen •Massage
Essential Competencies: •Norwegian (Native) or fluent •Basic understanding of IT software , hardware •Experience in communication with customers. •Ability to communicate effectively with different groups. •Ability to follow specific processes and procedures. •Demonstrates high level of customer satisfaction in previous positions •Ideally, candidates will have previous experience, but not essential.