Detalii loc de munca - North York
Descrierea jobului - U.K.
CEDAR COURT GRAND HOTEL AND SPA. STATION RISE YORK, NORTH YORKSHIRE. YO1 6GD,UNITED KINGDOM We are always looking for outstanding talent and welcome applications from individuals experienced in hospitality as well as those looking to follow a new career path and require training and personal development. The Cedar Court Grand Hotel and Spa are urgently in needs of hardworking and experienced personnel to apply for the following various positions: FRONT OF HOUSE MANAGER HUMAN RESOURCE STAFF RECEPTIONIST RESERVATION CLERK SPA MANAGER To apply for this new post, you will have at least two years managerial experience with proven leadership ability in a Spa, Hotel or professional setting. It would be advantageous if you also had a working knowledge of hospitality clubs/Spa’s. Please note applicants must be eligible and wiling to live and work in the UK to be considered and full time role working 5 days over 7 as required. Interested applicants should forward their Resume/Application to the HR Manager, Ms. Maria Florou. Warmth Regards Ms. Maria Florou General Manager Cedar Court Grand Hotel and Spa, UK
The Spa at the Grand has just been voted winners of the prestigious World Luxury Hotel Awards for Best Luxury Hotel Spa in the UK. To strengthen our Spa team we are currently looking for a talented and passionate Spa Manager to lead a well established and successful Spa team at the Cedar Court Grand Hotel &Spa. As Spa Manager you will be a professional within the management team at Cedar Court Grand Hotel & Spa and be responsible for the flawless running of our Spa by developing the team and ensuring they provide exceptional personal guest service. You will be an excellent and confident communicator with exceptional people skills and the ability to develop your team to deliver an outstanding product and guest services. You will be passionate about your team and have previous experience of training or leading within a similar role in a quality hotel environment. The role As the Spa Manager you will be fully accountable for the health and beauty rooms and leisure club incorporating a fully equipped state-of-the-art-gym and wet side areas. You will ensure all areas operate smoothly and members and guests receive a first class service. In addition you will be responsible for generating and implementing Sales and Marketing activity, to ensure that membership enquires are maintained and Treatment Room Occupancy is maximised. You will ensure that departmental goals and targets are achieved whilst ensuring the achievement of optimum profitability and maintaining the financial control of the department in addition to increasing Membership Levels whilst ensuring that categories are closely controlled so that there is no detriment to current users. You will have responsibility to increase Room Occupancy in Spa Treatment through maximising local business opportunities, Spa breaks and managing 3rd Party Websites. Responsible for the financial performance of the Spa, ensuring that finance and control procedures are implemented to deliver, sales targets, COS & wage percentages, overheads and departmental profit whilst ensuring that the levels of customer service and operational standards are delivered to a high standard to aid member and guest retention. There is also a requirement to ensure that the required audit and AA results are met. To monitor and report maintenance issues so that they can be resolved and help to support member and guest retention. To apply for this new post, you will have at least two years managerial experience with proven leadership ability in a Spa, Hotel or professional setting and hold a relevant qualification. It would be advantageous if you also had a working knowledge of health clubs/Spa’s, NPLQ and pool plant certifications. This is a full time role working 5 days over 7 as required. We do not provide live-in accommodation. Please forward to your letter of application and CV via email to Maria Florou, General Manager FRONT OF HOUSE MANAGER We are looking to strengthen our management team and recruit a Front of House Manager here at the Cedar Court Grand Hotel & Spa. This person will manage the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through to check-out. The Front of House Manager will be expected to oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front of House Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary We are looking for someone with previous experience in a Front Office Management role/Rooms Division within the hotel/leisure sector and can also demonstrate High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit & Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent
Nivel minim de educatie necesara Colegiu / studii postliceale