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Company overview Our client is a well know American Multinational Corporation that designs and sells consumer electronics, computer software, and personal computers. • Learn about the product and become an expert on *product features and related accessories • Understand our client* Digital Lifestyle strategy and how * fits into this • Provide consultative sales solutions to customers based on their needs, following the * Online Store Customer Engagement model • Understand how to leverage multiple sources of information to stay current on product features and technology changes • Understand how to appropriately set the customers’ expectations after they have placed their order, e.g. “what happens next,” to ensure a favorable end-to-end purchasing experience • Enter new Sales orders into the appropriate system(s) where appropriate • Seek to build rapport with customers so that they will actively seek the agent to process their next * Store requirement. • Achieve sales goals set out on a quarterly basis while providing an excellent customer experience

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Skills • Fluent English/Nordic speakers • Function comfortably in a fast-paced, performance-based call centre environment where calls are monitored, recorded and assessed. • Flexible Schedule, ability to work evenings or weekend hours. • Customer-focused, detailed-oriented individuals • Consultancy and Solutions focused • Comfortable working with ambiguity • Has excelled in a customer facing environment • Can translate “tech speak” into everyday, understandable terms. • Strong communication skills – adaptive communication and active listening • Ability to maintain a positive attitude in high-stress/fast-paced work environment • Possess a drive for results, demonstrates high degree of drive and determination • Adaptive and flexible to changing technologies, process and environments • Ability to work and make decisions with minimal supervision • Complex problem solving abilities • Strong organizational and administration skills • Team player • Be a self-starter who is motivated and innovative • Ability to work effectively with other departments and utilise a team approach to accomplishing goals. Experience • Ideal candidate will have experience using our client product. • 1-2 years proven sales ability • Ability to provide a great customer experience • Experience with working with cross-functional teams • Professional verbal and written communication skills • Basic reading, writing and math skills; college degree a distinct advantage • Must have a technical aptitude, computer literate and quickly learn new applications


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