Detalii loc de munca - Bucuresti
Descrierea jobului - România
The general tasks of the Quality Controller are the following : - follow-up the quality of the work of agents, using the tools defined for the project (quality evaluations/analysis) - provide feedback to each agent regarding the quality of his/hers work, provide global feedback to the team - communicate to the team the new work procedures when necessary (by using the projects intranets and by organising reunions with the team). - consolidate the quality reports and alert the Quality and Training Manager and the team management on any issue discovered - communicate with the client regarding the quality indicator - participate in the training process when designated as trainers
The ideal candidate: - experience in Debt Collection is mandatory - should have the pedagogical skills of a trainer, because the person will assume the trainings on Debt Collection - open, dynamic, positive attitude - attention to details, accuracy in the reports - the person should have a potential in management skills because in the future the person might assume an important position in the Q&T department.