Detalii loc de munca
Our client, a World Class BPO is currently searching for enthusiastic individuals to fill Technical Support Positions in its Athens office. This is an excellent opportunity to work for a company renowned for its excellent treatment of staff while working in an historic location. The benefits on offer include 2 weeks free Accommodation when you arrive, Paid flights, Taxi from the airport, Paid training, Bonus pay for bank holidays + much more. Key Responsibilities: • Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry. • Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognising more complex problems and escalating accordingly • Provides basic to moderately complex support to customers on products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support. • Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems. • Tracks and follows cases to ensure that they are closed in an efficient and timely manner, ensuring that all issues raised are dealt with. • Provides and maintain strong, professional relationship with all customers and show empathy for customers at all times. • Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and AUX code guidelines. • Provides feedback on a daily basis to the Team Supervisors on new/emerging issues that are identified and work to proactively highlight areas that can be improved. • Be positive and proactive and have a desire for positive improvement in quality. • Takes on board feedback and adapt skills accordingly.
What does the Client Expect? • High school diploma or equivalent • Fluent Level of French AND English • Previous call centre or related experience is desirable but not necessary • Attendance and punctuality • Commitment to Quality • Generate customer loyalty while supporting the services through a strong customer focus and promoting a commitment to excellence. • Advise customers and respond to customer inquiries. • Use communication and analytical skills to provide mutually beneficial problem resolution. If this sounds like the position for you, then send your CV to Adriank[at]meghengroup.com Please rest assured that your details will not be passed on to our client until you are 100% satisfied with the process.