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Attention Russian speakers - Call Center Agents Product Support – Field Hard- and Software role available in Goerlitz, Germany Client This is a great opportunity to join a Global Expert in customer relationship management and contact center. Our Client serves companies from all around the world, providing Top Class customer care, technical support and debt collection programs. Present in 51 countries with 276 contact centers, maintaining a physical presence in each country in order to understand the local market and perform to exceed expectations. Job description • Answer customer requests (Inbound) in field of IT- and mobile network services via phone • Investigate customer issues and provide distinguished solutions • Detailed documentation and maintenance of contact data by means of the designated tools What we offer: • Professional initial & follow-up trainings • An exciting opportunity to work in a support role with a world-class IT solutions company • Open atmosphere with a professional working environment • benefits for employees at local partners

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Requirements: • Have an excellent command of Russian, in addition solid English, at least, in written skill • Great passion for life style and high end products • Committed to providing a first class service within an international environment • Empathy and social skills • General computer skills, familiarity to work with databases, multitasking competence • Capability to permanent e-learning and retraining information quickly • Being able to comply with formal procedures - in this regard accuracy and efficiency are essential • Dedication to team playing, fair and open-minded personality • Punctuality and attendance


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