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Do you speak Russian? Then you are the right person for us! Our client, the worldwide leading provider of outstanding customer experience at every single opportunity, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection operations. In 2012, our client achieved €2.347 billion revenues. The Group operates about 100,000 computerized workstations, with more than 138,000 employees across 270 contact centers in 46 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. At the moment we are looking for Russian Hotline Agents Job description • Answer customer requests (Inbound) in field of IT- and mobile network services via phone • Investigate customer issues and provide distinguished solutions • Detailed documentation and maintenance of contact data by means of the designated tools Our offer • Professional initial & follow-up trainings • An exciting opportunity to work in a support role with a world-class IT solutions company • Open atmosphere with a professional working environment • benefits for employees at local partners

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Your profile • Have an excellent command of Russian, in addition solid English at least in written skill • Great passion for life style and high end products • Committed to providing a first class service within an international environment • Empathy and social skills • General computer skills, familiarity to work with databases, multitasking competence • Capability to permanent e-learning and retraining information quickly • Being able to comply with formal procedures - in this regard accuracy and efficiency are essential • Dedication to team playing, fair and open-minded personality • Punctuality and attendance


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