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EU Work Permit mandatory Russian Agent Duties •Answer customer requests (Inbound) in field of IT- and mobile network services via phone •Investigate customer issues and provide distinguished solutions •Detailed documentation and maintenance of contact data by means of the designated tools Our offer •Professional initial & follow-up trainings •An exciting opportunity to work in a support role with a world-class IT solutions company •Open atmosphere with a professional working environment •Benefits for employees at local partners

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Your profile • Have an excellent command of Russian, in addition solid English at least in written skill •Great passion for life style and high end products •Committed to providing a first class service within an international environment •Empathy and social skills •General computer skills, familiarity to work with databases, multitasking competence •Capability to permanent e-learning and retraining information quickly •Being able to comply with formal procedures - in this regard accuracy and efficiency are essential •Dedication to team playing, fair and open-minded personality •Punctuality and attendance