Detalii loc de munca
Client: Our Client is one of the leading edge BPO (Business Process Outsourcing) companies in the world, with Global Delivery Centers in 13 locations.The company has offices spread across 4 continents, with more than 20 000 employees. Job Description: Provide customer service and technical support to customers on smart phones, tablets and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries. Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times. Communicate positively with team members, customers, and other partners. Our Offer: • Performance Bonus: 200€ per month • Monthly lunch vouchers • Two Weeks Free Accommodation • Language courses – are free, the client offer variety of languages as per request from employees.
Requirements: •Written and verbal fluency in Russian •English language on sufficient level to understand all training materials in English in both written and verbal format •Strong written and verbal communication skills •Analytical skills, ability to identify solutions •Organizational and multitasking skills •Willingness to work in a contact center environment including working in multiple shifts