Detalii loc de munca
RUSSIAN CUSTOMER SERVICE (EU WORK PERMIT MANDATORY) Our client is one of the leading edge BPO (Business Process Outsourcing) companies in the world, with Global Delivery Centres in 13 locations. The parent company is the global IT service provider technologies, with more than 145 000 employees in over 50 offices worldwide. MAIN DUTIES Provides production application support in the areas like: Debugging the Production log files and identify the issues based on error codes o Provide the required log file support to offshore development team Provide the German language support (based on the ticket description) to Offshore development team Provide / Set up the minimal configuration settings on the production system like email Server configuration, ATG product configurations Ability to query the database and provide the required support to the offshore development team Web server & App Server configuration settings, Server stop and start based on the application need Talk to end users / customers whenever L1 team is not able to resolve or understands the issue.
SKILLS • Good PC skills • Problem solving skills • Highly customer oriented behaviour and way of working • Patience, empathy, diligency, preciseness