Detalii loc de munca
POSITION PURPOSE AND SCOPE OF WORK: • Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported, • Apply business and technical knowledge to meet resolution targets, • Prepare training materials, scripts and organize training process for new agents • Providing support and training for first line analysts • Acting as first point of escalation for the service desk in respect of technical support • MS Office Standard Suite Advanced Troubleshooting • Active Directory Management – Computer, User, Groups, ACL • Network connectivity troubleshooting • VPN Connectivity Troubleshooting • Remote Access User Management and Troubleshooting • Messaging User Management and Troubleshooting, Exchange Server 2003 • Laptop/Desktop Performance issues • Windows XP Advanced Troubleshooting • Elementary management of Windows security polices – gpedit, gpol
REQUIREMENTS: Technical skills (core): Operating Systems • Windows 2000/XP • MS-DOS • Windows Server 2003 • Exchange Server 2003 Advanced knowledge of: • Active Directory Services • Messaging Services • Remote Access Services • Encryption - PKI • Large File Transfer • FTP • Printer Queues, Print Servers • WiFi Management • Basic Networking Personal Qualities: Excellent knowledge of French; Very good knowledge of English; Excellent verbal and written communication skills; Flexible, well-motivated team player, ability to work under pressure. Work pattern: we will confirm the working hours before the hiring process. To apply, please create an account on: http://www.ro.capgemini.com/en/careers/iasi/ We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.