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Descrierea jobului

Job description: The Service Desk Administrator’s role is to oversee the operation of the Service desk staff and ensure that end users are receiving the appropriate level of service. This includes the responsibilities of managing procedures related to the identification, prioritization and resolution of end users service desk requests, including the logging, monitoring, tracking, communicating and coordination of helpdesk functions. The SDA serves as the initial point of contact for troubleshooting hardware/software PC problems. creates user accounts, assigns privileges and installs software. Responsible for the analysis, installation, maintenance and upgrade of computer software and hardware. Se ofera contract de munca pe minim 1 an de zile, plus alte beneficii. Nu percepem taxa de mediere!!

Cerinte

• Minimum of 3-5 years of relevant experience in the same field preferably with multi-cultural corporation/organization • Previous experience in IT service desk, helpdesk or IT Support centre operation • Well exposed to industry standards and best practices in IT Service management, Customer Services, service quality • Substantial experience in a computing or relevant environment. • ITIL Service Management qualification • Working knowledge on Hardware, Software and Network


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