Detalii loc de munca
Key Responsibilities Provide superior customer service to all contacts by answering phones in a professional and customer friendly manner by using the appropriate greeting, scripting and closing Ensures that all responses are accurate and courteous; making the caller feel engaged and well informed Make decisions in regards to account closings or refunds as they pertain to our online accounts Understands and can communicate to members the policies and procedures for online accounts Responsible for achieving the stated production and service goal and adhering to the attendance policy Resolves caller’s complaints or properly escalates to Lead Representative or a Supervisor when appropriate. Increases member enrolments by promoting European Lifestyle Brand Increases member retention by effectively utilizing skills to overcome member’s objections and/or offers another European Lifestyle Brand product or service. Assist with all assignments, as requested; complete all assigned projects in a timely, logical manner and in line with management expectations.
Swedish Speaker, • Excellent communication skills • Ability to time manage and multi task • Work on own initiative and problem solve • An outgoing personality with a can-do attitude • Ambition and motivation