Detalii loc de munca
Main Responsabilities • Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry. • Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognising more complex problems and escalating accordingly • Provides basic to moderately complex support to customers in products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support. • Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems. • Tracks and follows cases to ensure that they are closed in an efficient and timely manner, ensuring that all issues raised are dealt with. • Provides and maintain strong, professional relationship with all of customers and show empathy for our customers at all times. • Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and AUX code guidelines. • Provides feedback on a daily basis to the Team Supervisors on new/emerging issues that are identified and work to proactively highlight areas that can be improved. • Be positive and proactive and have a desire for positive improvement in quality. • Takes on board feedback and adapt skills accordingly.
• Have a commitment to Teleperformance values and regulations • Attendance and punctuality • Commitment to Quality • Generate customer loyalty while supporting the services through a strong customer focus and promoting a commitment to excellence. • Through telephone contact, be the name and face representing. • Advise customers and respond to customer inquiries. Use communication and analytical skills to provide mutually beneficial problem resolution. If you are bilingual or multilingual we have an excellent opportunity to join company leaders, improve your international career and boost your talent.