Detalii loc de munca
ON OFFER • Competitive salary (14 salaries in a year- 1 extra salary in Summer and 1 in Christmas) • Performance bonus • Flight ticket to Greece • Taxi from the airport to the hotel • 2 weeks accommodation ABOUT THE CLIENT Our client is a leading contact centre outsourcer for multinational organizations with in 47 countries. It is currently working with a lot of business partner and have been rewarded many recognition awards. As a Technical Support Representative, you will be dealing with the client of a leading computer manufacturer. If you are keen to be train to the new edge technology, if you are willing to travel and start an international career at the same time, this job offer is for YOU! JOB DESCRIPTION • To lead the technical support team in order to maximize client satisfaction • To motivate and coach agents in order to meet and exceed the client KPIs and SLAs. • To develop goals and monitor the agents’ performance • To build and develop a support team delivering customer services to ensure resolution of enquires, complains and request for services at the earliest posible opportunities. • To ensure all agents provide a high level of customer service to clients at all times. • To promote team work, and guide agents to work effectively as part of a team, developing supportive relationships with colleagues.
YOU ARE/ HAVE • High School or College Graduates • Native/fluent Swedish skills required • Fluency in English (spoken and written) • One to two years experience in a customer facing environment • Previous Experience as a Customer Care Representative • Good Computer knowledge Start date:- ASAP SECURE YOUR PLACEMENT Please send your CV NOW to stanlys[AT]mgirecruitment.com If you are not interested in this opportunity, but you know someone who would be suitable for this role, please forward this job description.
Nivel minim de educatie necesara Diploma de facultate