Detalii loc de munca - Athens
Descrierea jobului - Grecia
The Perks: • Flight ticket from any destination in Europe to Athens • 2 weeks of hotel Accommodation close to the office • Free Greek courses • Settling down assistance and much more! Our client is a multinational BPO with operations around the world. They are currently searching for enthusiastic professionals to fill Customer Service positions in their Athens base. This is an excellent opportunity to live in a beautiful and historic location while simultaneously advancing your career. Routine Duties: The position involves providing customer care and technical support to customers of a well known ant Virus Software manufacturer. Other Duties include: • To ensure all support calls/chat are answered following guidelines. • To troubleshoot through the use of open questions, support documents and system training. • To have knowledge of all products services and tools, understanding their use and functionality. • To be able to offer recommendations to common problems or frequently asked questions. • To place and handle calls according to the procedure, set by Client. • To attempt recurrent trainings in English and succeed to certifications and exams. • To follow and apply regulation regarding Personal Data Confidentiality • To maximize client satisfaction within the agreed SLA and deliver a high quality service • To interact with other departments in order to resolve issues. • To work effectively as part of a team, developing effective and supportive relationship with colleagues and management.
REQUIREMENTS: • Graduates of High School, or A levels equivalent • Fluent English language is required • Native level of Swedish. • Previous IT support/Helpdesk experience is desirable. If this sounds like the position for you, then send your CV to Adriank[at]mgirecruitment.com. Mgi recruitment offers full career consultancy to all our candidates. Mgi provides dedicated account managers within IT, Sales, Marketing, HR, Administration, Financial, and Multilingual recruitment for your convenience. Please visit our website for more job opportunities
Nivel minim de educatie necesara Diploma de facultate