Detalii loc de munca - Athens
Descrierea jobului - Grecia
Swedish Technical Support – Athens – Relocation package available The Client This is an excellent opportunity for Swedish Speakers to be working as Customer Care and Technical support within a Global Expert in contact center management. Our client is one of the leading provider of outsourced CRM and contact center services, serving companies around the world, providing superior results in customer care, technical support and debt collection programs. Has the largest global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets and 24 Nearshore and Offshore locations. According to the culture of the Group, it is critical that they maintain a physical presence in each country in order to understand the local market and perform to exceed expectations. Role Receives and places telephone calls and chats. Responsible for maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Performs data entry and uses software programs. Also, require research skills to trouble shoot customer problems. Relocation and Benefits • Flight ticket to Greece, • Taxi from the airport, • Two weeks hotel accommodation, • Support to find your own accommodation, • Help to issue all the necessary documents (tax number, insurance number, Free Greek courses etc) • 2 extra salaries (one for Christmas, half for Easter and half summer holidays) + super additions if you work overtime, on Sundays or on Greek Holidays • Public medical insurance, • Meal vouchers, • Performance bonus, • Ongoing corporate training,
Requirements: • Graduates of High School, or A levels equivalent • Fluent English language is required • Native level for Swedish language Key Responsibilities • To respond to & record consumer enquiries & questions raised through phone or chat lines for customers. • To receive and professionally handle customers through inbound calls/chat concerning technical assistance and customer service • To maintain accurate data input of consumer enquiries, questions & feedback on the customer services database following appropriate template. • To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. • To ensure all support calls/chat are answered following company guidelines. • To troubleshoot through the use of open questions, support documents and system training. • To have knowledge of all company products, services and tools, understanding their use and functionality. • To be able to offer recommendations to common problems or frequently asked questions. • To place and handle calls according to the VSS procedure, set by Client. • To attempt recurrent trainings in English and succeed to certifications and exams. • To follow and apply Clients regulation regarding Personal Data Confidentiality • To maximize client satisfaction within the agreed SLA and deliver a high quality service • To interact with other departments in order to resolve issues. • To work effectively as part of a team, developing effective and supportive relationship with colleagues and management.