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Technical IT Support with German for global company (Relocation package) Do you speak German? Have you been to Moravia? Besides the good wine from Moravia, we offer you a job opportunity in an international company! The Client: - Is one of the leading edge BPO (Business Process Outsourcing) companies in the world - 105 000 employees in 60 countries - 20 000 employees across , 13 global delivery centers - Friendly and supportive atmosphere with many social, sport and team building events - One of them is based in the heart of Brno, Czech Republic – modern office building with currently 350 employees The role: Technical IT Support - Provide technical support - Log calls from customers - Achieve call centre metrics including customer satisfaction - Troubleshooting - Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs. - Analyze problems - Support by phone, mail, web Benefits: Relocation Package: 350€ This includes flights and ground travel, free accommodation for 2 weeks • Monthly bonus of 200 Euros • Outstanding benefits including social and sport activities, • Free language courses, • meal vouchers • Full Paid Training provided

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Profile requested: - Written and verbal fluency in German language - HS Diploma or equivalent - Excellent Customer Service skills - Strong written and verbal communication skills - Passion for customer care - Willingness to work in a contact centre environment - Some knowledge (Basic Knowledge) of Computer - English language on sufficient level to understand all training materials in English in both written and verbal format - Organizational and multitasking skills Ability to work in dynamic situations and achieve goals - Analytical skills, ability to identify solutions - Knowledge of hardware principles and appreciation of the IT environment