Detalii loc de munca
WHO? Our client is a global customer service, technical support, call centre, debt collection and social media company with headquarters in Paris, France. The company operates about 100,000 computerized workstations, with more than 138,000 employees across 270 contact centers in 46 countries. The company conducts programs in more than 66 different languages and dialects in various industries. Our client operates in a lot of countries such as the UK, Brazil, Chile, India, Norway, Italy, the USA, and Germany. WHERE? The city of Athens has a population of 664,046 The heritage of the classical era is still evident in the city, represented by ancient monuments and works of art, the most famous of all being the Parthenon, considered a key landmark of early Western civilization. The city also retains Roman and Byzantine monuments, as well as a smaller number of Ottoman monuments. Athens is home to two UNESCO World Heritage Sites, the Acropolis of Athens and the medieval Daphny Monastery. Moreover you can find a lot of monuments from the modern era, dating back to the establishment of Athens as the capital of the independent Greek state in 1834, include the Hellenic Parliament and the Athens Trilogy, consisting of the National Library of Greece, the Athens University and the Academy of Athens. WHAT WE OFFER? We offer an interesting relocation package that includes free accommodation for the first year in a company flat close to your working place. The salary is also very interesting and the company will take care of you. They will offer you some bonuses, a two way ticket to your home town once a year, a free Greek class and other free sport activities.
WHAT? The role involves dealing with inbound calls only from German and English speaking customers. You will be the first point of contact for the clients and you will have to identify customer issue regarding their products and account. Full training is provided and you will have to resolve as many queries as possible. In case the issue is too specific, you would escalate the call to the next level of support.