Detalii loc de munca
• 2+ yrs of experience in team handling for projects in BPO/Call Center/Shared Services industry. • People Management – Coaching and Mentoring skills • Project Management skills with skills on time and budget control, • Communication and presentation skills, • Change Management skills, • Analytical skills with attention to details • Excellent PC skills (MS Products specifically) • Relevant industry experience for the position applied, eg: IT, F&A, Procurement, SCM, Call Center, etc
• Role would require leading teams of Process Associates and Sr. Process Associates to ensure best in class shared service support to our global clientele in any one of the domains: IT/F&A/Customer Service/Procurement/Insurance. • It would involve keeping the team energized and focused, closely monitoring the service delivery operations to ensure compliance with key metrics and contractual SLAs, interacting with and managing customers & key stakeholders on a day to day basis and undertaking regular process improvement measures based on customer feedback and data analytics.