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1. 2+ yrs of experience in team handling for projects in BPO/Call Center/Shared Services industry. 2. People Management – Coaching and Mentoring skills 3. Project Management skills with skills on time and budget control, 4. Communication and presentation skills, 5. Change Management skills, 6. Analytical skills with attention to details 7. Excellent PC skills (MS Products specifically) 8. Relevant industry experience for the position applied, eg: IT, F&A, Procurement, SCM, Call Center, etc 9. Role would require leading teams of Process Associates and Sr. Process Associates to ensure best in class shared service support to our global clientele in any one of the domains: IT/F&A/Customer Service/Procurement/Insurance. 10. It would involve keeping the team energized and focused, closely monitoring the service delivery operations to ensure compliance with key metrics and contractual SLAs, interacting with and managing customers & key stakeholders on a day to day basis and undertaking regular process improvement measures based on customer feedback and data analytics.

Cerinte

1. 2+ yrs of experience in team handling for projects in BPO/Call Center/Shared Services industry. 2. People Management – Coaching and Mentoring skills 3. Project Management skills with skills on time and budget control, 4. Communication and presentation skills, 5. Change Management skills, 6. Analytical skills with attention to details 7. Excellent PC skills (MS Products specifically) 8. Relevant industry experience for the position applied, eg: IT, F&A, Procurement, SCM, Call Center, etc 9. Role would require leading teams of Process Associates and Sr. Process Associates to ensure best in class shared service support to our global clientele in any one of the domains: IT/F&A/Customer Service/Procurement/Insurance. 10. It would involve keeping the team energized and focused, closely monitoring the service delivery operations to ensure compliance with key metrics and contractual SLAs, interacting with and managing customers & key stakeholders on a day to day basis and undertaking regular process improvement measures based on customer feedback and data analytics.


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