Detalii loc de munca
-Responsible for maintaining the eServGlobal products. -Assistance given to eServGlobal clients answering their demands and questions. -Connecting remotely on client servers for gathering necessary information, analyze and resolve client's incidents. -Execute remote interventions and monitoring activities on the client servers when necessary. -Incident tracking and updating using eServGlobal tracking tools. -Maintaining communication with the customer and with support higher levels. -The work is done from our Bucharest office in 12 hours shifts in order to cover 24/7 operation.
-Degree in engineering with main focus telecommunications and computer science. -Customer oriented. Focused on problem resolution. -Advanced level of English. French is a plus. -Proven Knowledge of Unix (System Level). -Knowledge of shell scripting (sh, ksh, awk). -Familiar with SQL and database engines administration. -Knowledge of telecommunication protocols for value added services. -Team player who is self motivated and can work independently. -Willing and able to learn quickly new skills and technologies. -Willing to work in 12 hours shifts (nights and weekends included).
Nivel minim de educatie necesara Diploma de facultate