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The Client: Is an American multinational corporation sells consumer electronics software, and personal computers. The company's best-known hardware products are the Macintosh of computers, and Smartphone’s • To provide basic to moderately complex support • Logging of calls from customers • To provide and maintain strong, professional relationships with all of customers and show empathy for the customers at all times • All times, the Advisor will demonstrate a high level of customer service when helping a customer and if necessary, to escalate “hot” issues to a more experienced Advisor. • To make themselves available to receive calls for a minimum of 80% of their on-line time • To provide feedback on a daily basis to the team leader new emerging issues that have been discovered. • Enrich the lives of customers by providing unparalleled customer service. • Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion • Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach • Adjust your approach to all levels of customer experience. • Teach and educate customers on support options, and the steps being taken to resolve their issue. • Analyze information then drive it to resolution • Communicate positively with team members, customers, and other partners - remember,

Cerinte

• Profile requested: • Be fluent in FRENCH & English • Be a confident and enthusiastic communicator • Have strong organisational and administrative skills • Be a self-starter who is motivated and innovative • Have a high stress tolerance Benefits: • Medical Insurance (VHI) - 50% for the first six months and 100% thereafter • - Pension Plan - Company will match up to 7% of your contribution to the company pension plan • - Product Purchase Plan - Discounts on the purchase products • - Stock Purchase Plan - Discounts on the purchase Stock/Shares • - Life Assurance - 4 x times salary •


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