Detalii loc de munca - Lisboa
Descrierea jobului - Portugalia
Mgi Recruitment is an agency specialized in Language Recruitment. We currently have positions all over the world but mainly in Europe at the moment and we are looking for Travel Agent (GERMAN) WHO? Our client is a global customer service, technical support, call centre, debt collection and social media company with headquarters in Paris, France. The company operates about 100,000 computerized workstations, with more than 138,000 employees across 270 contact centers in 46 countries. The company conducts programs in more than 66 different languages and dialects in various industries. Our client operates in a lot of countries such as the UK, Brazil, Chile, India, Norway, Italy, the USA, and Germany. WHERE? Lisbon is an illuminated city. The almost constant presence of sunshine and the River Tagus transforms the Portuguese capital into a mirror of a thousand colours - highlighting the city’s unique architecture and beauty. There are so many things to see and do in Lisbon that visitors have access to a wide array of different experiences. WHAT WE OFFER? We offer an interesting relocation package that includes the possibility of an accommodation in a company flat close to your working place. The salary is also very interesting and the company will take care of you. They will offer you some bonuses, a two way ticket to your home town once a year, a free Portugues class and other free sport activities.
WHAT? The role involves dealing with inbound calls only from German and English speaking customers. You will be the first point of contact for the clients and you will have to identify customer issue regarding their products and account. Full training is provided and you will have to resolve as many queries as possible. In case the issue is too specific, you would escalate the call to the next level of support.