Detalii loc de munca
The Company Our client is a worldwide leader in innovative storage and network security solutions for small businesses, home offices, consumers and others. We support two lines of products: consumer and professional. We are looking for 1st line Technical Support Engineers with the following native language skills: Technical Support-Turkish Speaker (preferably with good command of more languages) - Asap Please note that candidates needing a work permit for working in the Netherlands will NOT be considered for this position.
Duties and Skills • Has good troubleshooting skills which enable him to identify the client’s problem in a quick and professional manner • Has good written and verbal communication skills and can explain things clearly to a computer illiterate but also to an experienced customer or professional. • Has proven customer service skills, has experience in a customer service environment (experience in a catering position or teaching position is also considered valuable) • Has good typing skills and multitasking is not a problem for him • Has a near native command of at least English (both verbal and in writing) which enables him to chat with customers and to understand company communication. • Understands that user knowledge of computers is not nearly enough for this position and has - proven technical skills (A+ certificate preferably) - basic networking knowledge (networking protocols, networking hardware) - knowledge of back up technology which is considered advantageous - good knowledge of operating systems (knowledge of Mac is advantageous)