Detalii loc de munca
Is it time to take the next step in your Career? Our client, a respected multi National Business Process Outsourcer, is searching for French Speaking Technical Support Agents to fill positions in its Brno office in the Czech Republic. This is an exciting opportunity for anyone who wants to make a big change to their career. Our client has received awards for its comprehensive training programme. This makes this position all the more exciting with the potential to learn and excel being very high The Benefits: • Very good Salary • Bonuses are available every month • Opportunity to work in an exciting Multi National Company • Relocation Expenses subsidized (Flights + Accommodation) • Regular Salary Reviews • Daily Lunch vouchers • Free Language Courses The Position • Diagnose customer issues and provide a path to resolving inquiries • Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues. • Schedule and Maintain call Centre metrics to ensure Maximum efficiency • Adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times • Educate customers on support options
• Fluent Written and Verbal French and English • High school Diploma or Equivalent. • Knowledge of hardware principles and appreciation of the IT environment. If this sounds like the position for you, then send your CV to Adriank[at]meghengroup.com Please rest assured that your details will not be passed on to our client until you are 100% satisfied with the process.