Detalii loc de munca - București
Descrierea jobului - București
QS Unisolution is a young, international company with offices in Stuttgart,London and Bucharest. We provide innovative IT solutions in the field of higher education which are already being used by over 300 institutions worldwide. We support providers of education in optimising their organisation and work processes. We similarly help to strengthen market position through online education portals, marketing tools, highly advanced CRM products and procedures for the electronic transfer of data. If yous hare the our enthusiasm for the challenging field of education and you would like to help us develop further into a globally recognized market leader providing innovative software solutions in higher education, we are looking to fill the following position in our Bucharest office Responsibilities Deliver world class 2nd Level Support to our International Clients Provide prompt solutions to client requests via email, phone and remote sessions Maintain continuous communication with our clients Keep records of customer interactions Diagnose problems, provide suitable workarounds to the customer and work closely with our development team Constantly contribute to our FAQ and Helpcenter based on most frequent questions and issues Deliver Online Training and Webinars Adhere to internal processes and procedures
What we expect Fluency in English and French Great communication skills, both written and verbal Experience in Customer Service or Consultancy or if possible in Software or CloudSolutions Good knowledge of MS-Office programs Customer orientation and attention to detail Great interpersonal skills, adaptability and stress tolerance Good understanding of internet technologies Further beneficial Previous experience in working with CRM tools such as Salesforce, Right Now, BMC Remedy, MS Dynamics or Zendesk Previous experience in working with file types/databases (XML, XSLT, TXT, HTML .etc) Proficiency in any other European language (e.g. German, Spanish) What we offer Motivating salary and medical subscription Modern office in the city center Friendly international environment Please apply with updated CV in English. Thank you!
Se accepta CV-uri in limba Engleza
Nivel minim de educatie necesara Diploma de facultate
Nivel minim de experienta necesara 6 - 12 luni
Limbi straine necesare Engleza, Franceza