Detalii loc de munca - Cluj Napoca
Descrierea jobului - Cluj Napoca
This role will be responsible for managing a portfolio of accounts, act as the owner of customer disputes and be the unique interface for the customers on Emerson behalf. She/he will also be the their key contact regarding orders. Responsibilities: * Ensure the on-time and complete entering of the orders in the ERP system; * Manage a dedicated portfolio of accounts; * Owner of customer disputes; * Generate order acknowledgements; * Coordinate with all internal groups to assure adequate communication and achieve high service levels; * Expedite factories and make sure items are delivered on-time and complete; * Keep a close contact with customers and inform of any delays and problems; * Handover documentation requirements to the Documentation Controlling team and ensure the documentation is delivered complete and on-time; * Conduct data management activities using the ERP; * Maintain accurate and updated order logs; * Make arrangements for inspections; * Keep the relationship with the clients directly by phone and e-mail.
Requirements: * University degree; * 2+ year experience in an order entry position preferred or similar; * Languages: English, at an advanced level (written and spoken), Italian, at an advanced level (written and spoken); * PC skills: MsOffice , Internet, JDE-advanced; * Good communication skills.