Detalii loc de munca - Cluj Napoca
Descrierea jobului - Cluj Napoca
Company: Our client is a market leader in innovative technology and consultancy services related to total reward and flexible benefit programmes. Responsibilities: - Answering Inbound calls; - Delivering an excellent call centre experience to all clients and employees; - Meeting and exceeding call centre KPIs both individually and as part of a team; - Delivering a high standard of quality in-call handling and call logging; - Respond to email queries and admin work on time, and to the required high standard; - Take ownership of queries and ensure they completed correctly and within time; - Champions the client internally and externally, and where required, challenges and shows assertiveness to achieve results and client satisfaction; - Completing scheduled work in line with contract and clients monthly processing including Client administration, pension schedule submission and Group Risk Renewals; - Issuing payroll and provider reports on time; - Following a schedule of work that is subject to change dependent on the demands of the business and our seasonal peak work schedule.
Requirements: - High standard of communication, both verbal and written; - English level: advanced; - Minimum 6 months of experience in Customer Service domain; - Excellent timekeeping and attendance; - High attention to detail; - Experience of using a CRM system or similar. Benefits: - Competitive salary package; - Multiple benefits included.