Detalii loc de munca - Cluj Napoca

Descrierea jobului - Cluj Napoca

RESPONSIBILITIES: * To provide excellent credit & collection activities to Emerson’s customers * Utilizes knowledge and system resources (GetPaid) to walkthrough customers and verify symptoms and issues. * Maintains and administers customer account database through system tool. Ensure required information is entered into central database pertaining to customer issues or requests * Individual transaction management based on client agreement * Escalates technical or non-technical problems that are unable to be resolved on the spot to proper escalation channel * Flags up personal training requirements to immediate supervisor * Adheres to client’s defined processes & procedures and REC policies * Adheres to support workflow to achieve Service Level Agreement * Reports to Team Lead & Account Manager

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QUALIFICATIONS: * Excellent communication skills * Listens actively & effectively * Proactively provides feedback to team leader and account managers * Works well with others * Motivates & reinforces teamwork * Solicits the input & involvement of others * Open to improvement plans & changes * Understands all aspects of the program supported

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