Detalii loc de munca - București

Descrierea jobului - București

Main Responsibilities: Responsible for delivering service improvement plans across WFM, Voice, CHAT, Email and future customer collaboration channels within the Contact Centre; Develop Cisco UCCE including CVP & ICM development/scripting; Provide low level design services, completing the build of Contact Centre Solutions; Responsible for lifecycle management of all in-house or external developed solutions within Contact Center Solution; Accountable for ensuring platform has zero high priority active issues at release and the support teams are ready to take operational ownership; Managing vulnerabilities & EOL devices out of the platforms, develop and enhance solutions based on the Contact Center Solution service catalogue and assist in 4th line support of those; Act as a gateway between the internal end customer and delivery units


Knowledge, Skills & Experience: Bachelor’s degree in Computer Science, Software Engineering, or related field is appreciated; Experience within a large commercial Contact Centre environment; Experience working with technologies such as PL/SQL, Java, C#, PHP; Experience working with Verint, MediaTel, Avaya and Cisco tools; Excellent impersonal and communication skills (verbal and written) in English. Hungarian appreciated; Customer oriented; Attention to details; Ability to multi-task;

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