Detalii loc de munca - Brașov
Descrierea jobului - Brașov
Represents the best interests of the plant in front of the customer; Escalation to quality manager in case of sever nonconformity and problems that needs a management decision; Established immediate containment actions in case of customer complaints; Lead the 8D in case of customer complaints; Implement proper corrective actions established together with 8D team. Follow-up of the actions; Submit 8D information to the customer. Put the 8D data inside the customer specific tool; Make sure the customer requirements are in place after the actions implementation; Monthly reporting to quality manager of quality indicators: ppm 0 km, ppm field, storage time in quarantine from field return, NTF, initial time response on customer complaints, quality related costs; Authority to stop the production line in case of nonconformity founded. Immediate announcement to the quality manager and production manager in case of line stop; Organize, if the case, sorting activity internal or at customer site; Make sure that the delivery during containment actions implementation are marked if customer requires; If additional criteria for sorting are required, make sure that these are known and applied; Assure support in case of nonconformity found on the production line; Authority to require PQC activity (in case when this type of activity was stopped), after a sever complaint or a complaint with recurence. Assure that the PQC criteria are the proper one; Monitor the quarantine area from field return and regulary follow-up. Keep inside the target; Assure support for PPAP folder preparation, in order to be sent to customer; Participate to FMEA meetings, if required and not as regular participant. The scope is to assure that customer requirements are taken into consideration; Provide coaching to other plant employees, junior to his / her function; Act as mentor for the integration period of new colleagues: support the definition of Training Integration Plan, goals for integration and offer further support for a succesfull integration; Provide training to the team colleagues on topics defined togheter with the Department Manager; Inform the plant employees regarding customer specific requirements; Make presentations and trainings in order to assure that the customer specific requirements are knowned and respected by all required employees; Perform the training for line operators: PQC (product quality containment), quality criteria and checking method.
University degree (e.g. Mechanics, Electronics) or relevant professional experience; At least 3 years relevant experience in Customer Quality Support; Preferably, had worked before / led multinational teams. Not mandatory; Advanced English; Product knowledge; Quality methods knowledge; Quality standards (ISO 9001, ISO TS 16949, VDA); Project management methodology; Internal standards (quality manual, procedures, methods); Specialized knowledge: PPAP, FMEA, SPC, MSA; Specific customer requirements (ex. Formel Q Konkret); Problem solving skills; Auditing method.