Detalii loc de munca - România
Descrierea jobului - România
Main accountabilities: • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact, • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages, • Proactive flagging incidents where no knowledge solution was found, • Meeting or exceeding the level of Service when responding to all incoming incidents, • Accurate and timely hand off to other resolving teams.
Requirements: • Fluency in English, • Excellent verbal and written communication skills, • Professional telephone manner, • Basic experience in MS Office, MS based applications, • Basic technical support experience an advantage but not necessary, • Flexible, well-motivated team player, ability to work under pressure, Available to work in shifts. All documents must be submitted in English. We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.
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