Acest anunt a expirat la data: 20.10.2017

Inapoi la joburi

Detalii loc de munca - România

Descrierea jobului - România

Main accountabilities: • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact, • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages, • Proactive flagging incidents where no knowledge solution was found, • Meeting or exceeding the level of Service when responding to all incoming incidents, • Accurate and timely hand off to other resolving teams.

Cerinte

Requirements: • Fluency in English, • Excellent verbal and written communication skills, • Professional telephone manner, • Basic experience in MS Office, MS based applications, • Basic technical support experience an advantage but not necessary, • Flexible, well-motivated team player, ability to work under pressure, Available to work in shifts. All documents must be submitted in English. We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.

Restrictii

Limbi straine necesare Engleza

1 pozitii disponibile
Arata anuntul si prietenilor tai

Joburi similare