Detalii loc de munca - România
Descrierea jobului - România
Main accountabilities: • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact, • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages, • Proactive flagging incidents where no knowledge solution was found, • Meeting or exceeding the level of Service when responding to all incoming incidents, • Accurate and timely hand off to other resolving teams.
Requirements: • Fluency in French • Good English skills • Excellent verbal and written communication skills • Professional telephone manner • Basic experience in MS Office, MS based applications • Basic technical support experience an advantage but not necessary • Flexible, well-motivated team player, ability to work under pressure • Available to work in shifts. Benefits: • Flexible schedule • Attractive salary package • Meal tickets • Health insurance • Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini • Team building events • Taxi vouchers • Regular performance assessments - twice a year • Significant development opportunities within the company. We are looking to fill this positions immediately.
Limbi straine necesare Engleza, Franceza