Detalii loc de munca - București si altele
Descrierea jobului - Brașov si altele
Are you a results-driven professional motivated by a drive to bring your customers success? Are you an effective communicator capable of collaborating with multiple teams to achieve your goals? Do you enjoy working directly with customers? Do you thrive on working with complex and challenging technology? If you’re a support engineer with a track record of successfully resolving customer issues quickly, confidently and independently — then this may be the perfect job for you. Job Description: Success Associates are the front-line support team that solve customer problems and enable them to avoid future ones. They are driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved. They combine high “emotional intelligence” and excellent communication skills with an in-depth understanding of the way customers use our products, and they are constantly looking for ways to improve their own productivity and to collaboratively share those insights with the broader team. Success Associates are a launching pad to a career at Aurea. What you’ll need: You know how to prioritize based on business needs. Advanced analytical, problem diagnosis, troubleshooting and resolutions skills You can defuse any escalated customer situation. You can effectively communicate technical solutions to non-technical customers. You know the specifics of communications with end users as well as professional clients and distributors. You are a team player, even if it is in a work from home environment. Familiar with virtual environments and know how to troubleshoot them and set up virtual machines.
Required experience and education: You have worked, at least three years, as a front-line agent in a high-volume contact center. You have performed tech support tasks for B2C or B2B customers. You need to be well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management Fast learner, sharp thinking, investigative mind and true dedication to solve customer problems Willing to work/based in European or US time zones Technical Skills Basic level of tech knowledge of networking: TCP/IP, Powershell, ISS, SQL, HTML. Familiar with the Windows server OS and able to troubleshoot his basic functionality like DNS, AD, and authentication Languages: Strong oral/written communication skills in English is a must. Additional languages are strongly preferred - Currently looking for German & Czech speakers What we offer A true fast paced environment where you will be measured on your performance and rewarded for it. A career path allowing several levels up growth within support. The option for technical certifications as you move up within the team. Work from home. Pay: $15/hr or $30K/year 40 hours/week Location: Global (remote)