Detalii loc de munca - București si altele
Descrierea jobului - Brașov si altele
Customer Success Principal ($18/hr) Are you a results-driven professional motivated by a drive to bring your customers success? Are you an effective communicator capable of collaborating with multiple teams to achieve your goals? Do you enjoy working directly with customers? Do you thrive on working with complex and challenging technology? If you’re a support engineer with a track record of successfully resolving customer issues quickly, confidently and independently — then this may be the perfect job for you. Job Description: Aurea Success Principals are software engineers who couple their deep engineering acumen with the ability to interact directly with our customers. They are deeply technical, but they have the unique ability to couple that with exceptional communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved. They are given the cases Success Associates cannot solve, and relish the challenge that that presents. What you’ll need: You know how to prioritize based on business needs. Advanced analytical, problem diagnosis, troubleshooting and resolutions skills You can defuse any escalated customer situation. You can effectively communicate technical solutions to non-technical customers. You know the specifics of communications with end users as well as professional clients and distributors. You are a team player, even if it is in a work from home environment. Familiar with virtual environments and know how to troubleshoot them and set up virtual machines.