Detalii loc de munca
For our internal client, an important player on the IT market, we are building a young and talented team of Customer Support Specialists with English! Your daily responsibilities: Establish and maintain solid customer relationship. Offer Technical Support service to the customers via phone and email in order to ensure the business objectives on a flexible schedule (6 or 8 hour shifts). Approaches and solves requests arrived via dedicated support channels. Shares technical information about the products with the other teams involved. Acquires complete information in order to escalate complex issues to the upper tiers. Assimilate and improve working procedures.
Requirements: Advanced Windows knowledge. Proficiency in English. Customer oriented attitude. Communication – sharing information. Results and problem solving oriented. Initiative and proactivity. Job offer: The position is based in Bucharest. Challenging and smart environment. Professional development – training on a regular base, continues technical knowledge improvement. Attractive compensation based on your performance results. Internal/ external promotion opportunities.