Detalii loc de munca - Anglia
Descrierea jobului - Anglia
The Field Service Technician works within the Technical Services team and is responsible for providing the technical support skills to our customers both onsite and remotely. On a day to day basis, they are focused on installing and supporting network devices, PCs and Servers for our customers. Additional duties include remote and onsite troubleshooting, facilitating customer adds, moves & changes, customer rollouts and other project based installs. There will also be an On Call requirement of not more than 1 week in 4. This will be an excellent opportunity to develop additional Networking and Server technical skills as additional training will be provided. Responsibilities: • Pre-sales support o Requirement analysis, solution specification and design o Writing scope and quote documents o Assist with technical tender responses • Implementation o Pre-staging of router and switch installations according to documentation o Installation and support of varied desktop and server estate o Installation of network equipment at varied customer locations UK wide o Project based site survey and documentation o Project based end to end solution and design. • Post-Sales support o Assist with customer add, move and change requirements o On-site support of customer faults o Site visits to assess and swap non-functional equipment Benefits: • Car; • Phone; • Laptop; • Benefits package; • Certified training, • Overtime • Very good rate of pay
• Knowledge of the following would be advantageous: o Cisco, Draytek, Zyxel, Netgear routers o Cisco, 3Com and HP switches o 1st/ 2nd line PC hardware and Microsoft desktop and server support • Desired Certifications o Cisco CCNA and or CCNA security. o Microsoft MCP/MCSA o CompTIA A+, Network + Fundamental to this role: • Extremely well organised with good communication skills and excellent spoken/ written English. • Experience providing network and PC/ Server field engineering services to high profile customers • A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations. • Applies knowledge and skills through handling problems beyond own area of expertise. • Full Driving Licence.