Detalii loc de munca - București
Descrierea jobului - București
The Front Office Manager will be responsible for ensuring the FO and Guest Relations activities run smoothly at all time. Responsible for all duties of the Front desk operations including: staff training, inter-department communications and staff scheduling. Informs other operating departments, notably Housekeeping of all Front Office matters. Supervises reception personnel to ensure optimum occupancy and average room occupation. Ensures accurate and timorous submission of all reports and administrative work. Prepares and submit on the required format annual budgetary information and updates as required. Monitors trends within the industry and make suggestions how these could be implemented. Makes sure that guests are greeted, checked in and allocated rooms promptly and courteously. Supervises that check-in and speedy check-out facilities/procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest. Readily available at all times to deal with problems or complaints. To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping). Monitors that all charges are correctly entered on the guest's bill and that this is up to date at all times. Ensures that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file; also that accounts are balanced daily. Also will be responsible for staff development and ensuring high levels of customer service.
The successful Front Office Manager will have previous 4 or 5 star hotel experience and will have at least 3 or 4 years supervisory/managerial or assistant level experience within a similar operation. Highly experienced in coordinating front desk activities and delivering five star service to the hotel customers. May be an advantage work experience in the boutique hotel field. Must be highly customer focused, good communication skills and the ability to manage the team effectively. Other requirements: A Relevant Qualification. Strong Communication skills and leadership abilities. Good planning and organizing skills. Strong personal motivation and drive. Action orientated and decisive. Creativity and innovation. Excellent management and organizations skills. Works well when under pressure. University Graduate, Tourism or Economic University (and/or Master) graduate. Very good knowledge of hotel databases (Fidelio, Opera). Excellent command of English and at least one other foreign language of international communication (French, Italian, Spanish, German).