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Description Alcatel-Lucent, the worldwide telecommunications supplier, is looking for a talented graduate to join its network management support group in a full time capacity. Based in Newport, the Network Management team deals daily with the top carriers in the UK and across the globe, to support and maintain its range of network management products and solutions. The role is to provide customers with a high level of detailed 2nd line technical support for a range of Unix/Linux/Windows/Oracle based Network Management Applications. This will involve liaising with customer technical representatives in order to investigate and resolve technical problems along with tracking problems and liaising with 3rd line support engineers and R&D to bring issues to a satisfactory conclusion. The position is currently office based in Newport, South Wales, but in late 2015 the position will move to a new office in the Bristol area. Many of the activities are performed in an extensive ‘lab’ environment, but engineers routinely work remotely on the live management platforms of top carriers such as BT, France Telecom, Cable & Wireless, O2, Orange, Vodafone, in situations where thousands of end-customers’ service may be at risk. The team ethos is particularly strong amongst the group; an attitude which a graduate would need to share. The wide range of products means that the learning curve is steep, and you will be expected to take charge of your own learning to build the necessary skills to work independently as a valued member of the team.
Qualifications Applicants need to possess the following skills: Strong analytical and problem solving skills. The ability to work under pressure; learning as you go. Be able to communicate effectively by telephone and e-mail, even when expressing technical detail to customers who do not necessarily speak English as a first language. The ability to work well in a team. Training is provided, but background knowledge of the following technologies would be an advantage: Modern-day Internet technologies (TCP/IP, MPLS, routing protocols, DSL etc) Network Management techniques (What is a network manager? SNMP etc.) The support organization is a 24x7 operation and the candidate will be expected to join an on-call rota once they have reached a suitable level of competence.