Detalii loc de munca - București

Descrierea jobului - București

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Honeywell be the customer's top choice by delivering excellent customer care Build up your business acumen while learning to address customer needs Be part of the team that is solving complex problems for the customer Are you curious about what this role implies? Booking service contracts, service projects, additions, deductions, escalations and terminations Deal with any contract changes requests such as bill to/sold to/billing frequency requests/Purchase Orders updates Book all projects and variations in line with scorecard targets and expectations Produce contract related invoices and ensure all contracts are fully billed in line with contract billing frequency’s and company standards, review billing blocks Provision of various reports from the SAP and the business warehouse system including reports to show status of purchase orders per project, overall status of project budget versus actual costs and missing time-sheets

Cerinte

YOU MUST HAVE High School Diploma, or equivalent. English proficiency Previous working experience, preferably in an administrative/ back-office role WE VALUE Excitement in developing a career in a multinational environment Experience in working in a team to achieve common goals and Service Level Agreements SAP or similar ERP experience is preferred An attention to detail A bias for action An ability to work in a team A commitment to discovering ways to improve service An ability to work with limited direction

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