Detalii loc de munca - București

Descrierea jobului - București

Support a broad range of services including government regulations, severance, leave of absence and other human resource administrative processes. You will provide human resource services delivering positive results to the human resources function, employees, and managers. You will provide guidance and support to quickly resolve employee questions while directing employees to proper delivery channels. RESPONSIBILITIES Provide navigational assistance for HR applications - outbound call support, email support and chat support Ensure responsiveness and resolution for all issue and inquiries within 24 hours Ensure to provide excellent customer service in timely and accurate manner Develop good network with internal/ external groups on operations management Have End to End Ownership of the request/resolution and ensure closure only once it's complete Help drive case deflection opportunities in partnership with the KM Leader in order to achieve a CES of >9.0 Help support Knowledge Management focus to enhance self-service capabilities Ensure timely follow -ups to track cases to closure Ensure no cases are deferred to other groups/COE's Ensure customer is provided timely updates on the request Create a positive customer experience in every interaction. Escalate to Experts/Technology/Vendors on time, for issue resolution, which is out of scope. Participate actively in Tier Meeting, Team Meetings etc Contribute to Kaizen culture by identifying opportunities to improve Adhere to prescribed Standardized Work and support in keeping the documentation up-to-date. Adhere to prescribed CRM Standard Operating Procedures (SOP) and Critical to Quality (CTQ)elements. Participate in activities, training programs and events related to Honeywell Operating System (HOS)

Cerinte

YOU MUST HAVE Bachelors Degree WE VALUE Language Proficiency in English, French, Dutch and any other EMEA Languages Good communication (written and spoken) and demonstrates active listening skills Sound Knowledge of end to end HR processes to ease routing Proficient in MS Office (Word, Excel, PowerPoint 2007) Knowledge of Customer Relationship Management (CRM) application Basic knowledge of HR processes and back-end operations Effective call-handling skills and experience in interacting with global customers Strong Communication Skills and Professional Presence to handle email, chat and outbound call support

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