Detalii loc de munca - Cluj Napoca
Descrierea jobului - Cluj Napoca
SALES CONSULTING is a human resources company with national coverage on three main domains: recruitment and selection, assessment center and personnel leasing. Our client, Leoni is a company with an innovative and competent system and development supplier of wires, cables and wiring systems, that employed over 67.000 people in over 88 locations in 33 countries. Their products have various applications - in cars, computers and household devices and even trams. Their customers include well-known companies such as Aston Martin, Audi, Bentley, BMW, General Motors, Land Rover, Mercedes-Benz, Peugeot, Porsche Renault, Rolls Royce Nissan, VW and others.
Responsibilities: – Management and functional leadership of the HR Generalist teams including development of employees – Ensure adherence to standard processes, KPI‘s and quality assurance – Service Level Agreement tracking and reporting; 1st escalation level for adherence to SLA's – Coordinate communication with the customer country / plants (1st point of contact on operational level) – Responsible for alignment to code of conduct and behavioral norms along company's standards – Responsible for processes work instructions and operational documentation within your unit – Responsible for compliance of delivery, data protection and revision safety within your unit – Participation and lead of internal or cross-unit projects including service transition, scope extensions and systems testing activities – Involvement in preparation and support of operational audits – Involvement in calculations of sizing of your organization for SLA based processes – Alignment of process modifications with process owner – Continuous improvement of the service line Requirements: – University (BS or Master) degree – Relevant experience in an equivalent leadership position. Proven track record of managing service delivery units in a professional environment – Minimum 5 years in SSC / BPO / Call center environment (preferable in HR services area) or minimum 5 years in HR function – Ability to plan, prioritize and organize work and resources to ensure that the service delivery levels are achieved. – Ability to design and implement processes and procedures necessary to achieve the operational goals – Ability to lead, motivate and further develop teams and employees – Very good English language skills – Responsibility and ability for timely and targeted decision making – Ability to create a collegial atmosphere through effective and clear communication – Team worker, fair, open and effective collaboration style with others to achieve common goals – Service orientation, awareness and compliance with quality standards – Process mapping and documentation skills – preferred – Certification or experience with continuous improvement methodologies - preferred