Detalii loc de munca - România

Descrierea jobului - România

Responsibilities: Contribute to the IT on site operations in PIT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.) Advise and instruct colleagues in solving complex inquiries in the area of office and shop floor Supervise IT infrastructure in the first level support (restarting switches, configure switches etc.) Track local IT jobs and mark detected deviations Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.) Create and provide solutions for complex problems for the solutions database, according to predetermined guidelines Process IT service requests and IT incidents in second level support at PIT in compliance with applicable ITSM processes, standards, and IT guidelines Service office or shop floor related system by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production PCs, maintain and exchange infrastructure components, etc.) Conduct work packages in IT service requests and IT and carline projects in PIT Assist in development and maintain the hardware and software asset management


University degree Advanced vocational/technical training usually acquired through a degree in a technical or vocational discipline plus a few years of experience (knowledge of methods, techniques and processes; mastery level of skilled trade) Type of activities: Some differing tasks with several potential solutions, including analysis of the situation/causes Scope: Standardized procedures and processes, and general work instructions; progress is monitored at longer intervals Excellent IT knowledge in Client-Server-Technologies, Networking (LAN/WAN). Understanding of Logistics systems (JIT/JIS environment) Quick understanding of Complex matters Strong team work Ability to work under pressure, excellent communications skills Willingness to learn Analytical skills Communication Teamwork /cooperation Customer Orientation (Basic) Problem solving

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