Detalii loc de munca - România

Descrierea jobului - România

As customer advocates, IT User Solutions and Support provide end-to-end services utilizing contemporary technologies and skills, achieving exceptional experiences. IT End User Support is a critical part of this strategy. We strive to make it easy for employees to engage with IT, work to provide contemporary services, now and in the future, and give our customers a secure, efficient and compliant service. This position reports to the Romania, Bulgaria and Greece IT Leader and will be responsible for executing the IT End User Support to customers and businesses within the sites responsible for. Core Responsibilities: END-TO-END SPECIALIZED IT SUPPORT DRIVE IT DEPLOYMENT, AND ESTABLISHMENT OF ON-GOING OPERATIONS FOR NEW OR ENHANCED SERVICE OFFERINGS AS DEFINED BY ENTERPRISE FUNCTIONS. WORK IN COLLABORATION WITH THE SERVICE OWNERS AND BUSINESS LEADERS ENSURE CUSTOMERS ARE BEING INTRODUCET TO NEW TECHNOLOGY AVAILABLE IN HONEYWELL THORUGH TRAINING SESSIONS OR ANY OTHER FORMAT THAT IS EASILY UNDERSTOOD BY THE USERS EFFECTIVE LIAISON WITH BUSINESS, IT BUSINESS PARTNERTS AT THE SITES RESPONSILBE FOR OVERSEE IT DEPLOYMENTS AND PROJECT DELIVERY ACROSS THE AREA OF RESPONSIBILITY SUPPORT SITES VOC / OVOC FOR IT WITHIN THE SUPPORTED SITES SUPPORT INITIATIVES RELATED TO STRONGER IT COMPLIANCE POSTURE, INCLUDES LICENSE, SERVERS, STORAGES, NETWORK DEVICES, ENGINEERING ENVIRONMENT MANAGEMENT, AND SECURITY AWARENESS IMPROVEMENT DOCUMENT AND REPORT IT ASSETS, INCLUDING PURCHASE/LEASE, SETUP AND FULL IT STOCK LIFECYCLE MANAGEMENT BE A ROLE MODEL FOR THE HONEYWELL CODE OF CONDUCT AND THE 8 HONEYWELL BEHAVIOURS AND BE PROACTIVE IN BUILDING ONE HONEYWELL IT CULTURE UTILIZES PROCESS IMPROVEMENT TECHNIQUES SUCH AS SIX SIGMA TOOLS, HOS PRINCIPLES, AND IT POLICIES AND PROCESSES FOCUS ON CONTINUOUS SERVICE IMPROVEMENT BY INCREASING USER EXPERIENCE AND REDUCING USER EFFORT RELATED TO IT ISSUES AND SERVICES. CONTINOUSLY COMMUNICATE TO THE FUNCTIONS/BUSINESSES WITHIN AREA ON KEY IT SERVICE DELIVERY PROCESSES. PROACTIVELY DEPLOY MOBILE SOLUTION CENTERS AND KIOSK CONCEPTS AND SETUP/CONDUCT TRAINING SESSION FOR NEW TOOLS AVAILABLE IN HONEYWELL FOR END USERS DRIVE PERSONAL NAVIGATOR AND ONBOARDING PROCESSES ACROSS THE SUPPORTED SITES IN LINE WITH EXPECTED QUALITY AND REQUIREMENTS TROUBLESHOOTING AND ROOT CAUSE ANALYSIS FOR ISSUES/PROBLEMS OWN THE IT RELATED AUDIT AND PROVIDE IN TIME/QUALITY PROCESS TO COVER THE COMPLIANCE NEEDS

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Basic Qualifications: MINIMUM 5 YEARS OF IT CUSTOMER SERVICE EXPERIENCE EXPERIENCE IN BOTH APPLICATIONS AND INFRASTRUCTURE SUPPORT IT PROJECT MANAGEMENT EXPERIENCE DEMONSTRATED EXTERNAL OR INTERNAL CUSTOMER SERVICE AND CUSTOMER ADVOCACY PERFORMANCE ABILITY TO USE DESKTOP COMPUTER HARDWARE AND SOFTWARE KNOWLEDGE TO ASSESS, DIAGNOSE, AND CORRECT PROBLEMS FOR CUSTOMERS GOOD COMMUNICATION SKILLS ITIL FUNDAMENTAL SKILLS TECHNICAL ACUMEN ENGLISH SKILLS, BOTH WRITTEN AND VERBAL EXCELLENT KNOWLEDGE OF MICROSOFT TECHNOLOGIES, INCLUDING CLOUD BASED USER SOLUTIONS Preferred Qualifications: BACHELOR OR EQUIVALENT DEGREE IN RELATED TECHNOLOGY/BUSINESS AREAS IT EXPERIENCE IN HONEYWELL – BOTH BUSINESS AND IT PREVIOUS EXPERIENCE IN IT CUSTOMER SERVICE EFFECTIVELY DEMONSTRATES ABILITY TO DELIVER ON COMPLEX SITUATIONS OR PROBLEMS WITHOUT GUIDANCE OR SUPERVISION FUTURISTIC-ORIENTED, CONTEMPORARY BUSINESS THINKER ABILITY TO DEFINE THE PROBLEM/ISSUE AND SOLUTION OBJECTIVES, CHARTER AND RESOURCE TEAMS EXCELLENT NEGOTIATION SKILLS: ABILITY TO UNDERSTAND PROJECT CONCEPTS, NEGOTIATE WITH FUNCTION AND DELIVERY TEAMS FOR THE BEST OUTCOME. EXPERIENCE WITH INTERNAL CONSULTING AND DEMONSTRATED ABILITY TO INFLUENCE WITHOUT FORMAL AUTHORITY CHANGE MANAGEMENT SKILLS: ABILITY TO ANTICIPATE AND EXECUTE ACTION PLANS TO PROACTIVELY SUPPORT THE BUSINESS ACCOUNT MANAGEMENT SKILLS: DEVELOP STRONG WORKING RELATIONSHIPS WITH INTERNAL CUSTOMERS AND TAKE OWNERSHIP FOR MEETING/EXCEEDING CUSTOMER NEEDS THROUGHOUT CONTINUOUS DELIVERY STRONG OPERATION MANAGEMENT EXPERIENCE INCLUDING UNDERSTANDING OF CRITICAL INCIDENT RESOLUTION, RAPID PROBLEM SOLVING AND CRITICAL AND TACTICAL THINKING TO TAKE THE BEST COURSE OF ACTION FOR THE SET ISSUE, TASK OR PROJECT (ABILITY TO MANAGE CRISIS) SIX SIGMA CERTIFIED, EXPERIENCE WITH HOS PRINCIPLES, EXCELLENT PM SKILLS EFFECTIVE RELATIONSHIP-BUILDING SKILLS AT ALL LEVELS OF THE ORGANIZATION EXCELLENT COMMUNICATION SKILLS: EXPERIENCED IN CLEAR, CONCISE COMMUNICATIONS TO KEY STAKEHOLDERS INCLUDING USERS

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