Detalii loc de munca - Cluj Napoca
Descrierea jobului - Cluj Napoca
The position is responsible for providing support to the MEA Regulator Technologies sales channel (direct and representative) by providing pre-sales, post-sales (warranty claims, technical solution, tech info) and basic technical support to include: answer inquiries concerning Regulator Technologies products, pricing, delivery and applications; serve as a liaison between the company and the customer. Will be responsible for multiple product line inquiries and purchase orders. Responsibilities − Provide technical solutions and general product application assistance; − Work directly with customers and Field Sales to provide pre-sales application support and to generate formal quotations for customers; − Field general questions about Regulator Technologies products and services; − Convey differentiation of Regulator Technologies product versus competitor product to customer; − Lead the customer through the sizing and selection process to choose equipment that will meet their needs; − Follow-up with customers to ensure that the quote was received, answer any questions, and identify when an order may be placed; − Practice good phone skills in terms of the ability to open, manage and close a presales technical sales support call timely, accurately, and proactively for each customer interaction; − Continue to enhance her/his knowledge of Regulator Technologies products, applications and industries; − Provide backup and support for other Inside Sales Engineers and team members to maintain service levels; − Perform other duties and responsibilities as assigned
− University degree in Engineering disciplines (mechanical or chemical engineering is a plus); − 2-3 years of relevant experience in technical sales or technical support fields; − Agile in learning new technologies, products and features and conveying the required info to the customer; − Outstanding communication and interpersonal abilities; − Proactive and problem solving attitude; − Languages: English–advanced level, French language will be a plus; − PC skills: advanced MS Office (Excel), Internet, ERP systems (Oracle, SAP, JDE).