Detalii loc de munca - Cluj Napoca

Descrierea jobului - Cluj Napoca

SUMMARY OF ROLE Provide CRM logging support to sales teams, for both Quotes and Orders, that will ensure customer RFQs and POs are handled in a timely manner and fulfilling Emerson quality standards. RESPONSIBILITIES * Registers in the electronic system all RFQs and POs from customers in a timely manner * Ensures accurate CRM loggs based on Emrson standards and procedures * Maintains an updated CRM database by adding new Customer contacs and accounts * Sends acknowledgement of receipt for RFQs and POs to customer * Assigns CRM tasks to the reponsible person in the Sales Office * Provides support to the Sales team that meets customer requirements and ensures the highest standards of presentation * Updates CRM database with the relevant information for every query that is being logged * Maintains soft copy documents * Facilitates archiving of all documents used in the logging pahse in OCM * Flexibility, depending on urgent enquiries received at the sales desk


REQUIREMENTS * Excellent English (written and spoken) – any other language is a plus * Customer orientation * PC skills: MS Office, Internet, ERP systems * Drive for results * Teamwork * Interpersonal/Communication Skills * Organizing and Coordination Skills * Administrative competencies * Expediting * Internal customer liaison ­ * Working in virtual an remote teams

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