Detalii loc de munca - Cluj Napoca
Descrierea jobului - Cluj Napoca
The Network Operations Team is part of the Emerson’s Global Communications and Information Security (GCIS) group providing support for the services portfolio, including: * Wide Area Network– Emerson Offices connectivity routing and security, QoS, WAN Optimization; * Local Area Network– IP Management, Wireless LAN; * External Access – Virtual Private Networks (site-to-site VPNs, SSL VPNs, Citrix, Azure); * Data Center and Cloud Technologies – Security and Load balancing, DNS Service, reverse-proxy, network packet broker. Responsibilities * Provide Level 3/operational support for the Global Communications and Information Security services above; * Provide proactive recognition and correction of network related alerts; * Offers support to customers during new installations and changes; * Work with various customers, vendors and Emerson IT support groups in diagnosing and fixing service related problems; * Ability to perform maintenance activities outside of normal business hours.
Experience & Education * Bachelor’s degree in Computer Science or related IT discipline or equivalent work experience; * Cisco CCNA or equivalent certification is preferred; * Minimum two (2) years of experience working with WAN/LAN networks and Cisco hardware (routers, switches); * Good knowledge of network firewalls (Cisco or Palo Alto), Load balancers (Big IP- F5 or Citrix NetScaler) and Dell/ Big Switch network devices is an advantage; * Familiar DNS, DHCP, NTP, SYSLOG, SNMP and related network services; * Excellent written and verbal communication skills (English language). * Experience working with a ticketing system; * Strong knowledge of enterprise/service provider IT environment, best practices and troubleshooting techniques.