Detalii loc de munca - București si altele

Descrierea jobului - Brașov si altele

Are you a natural leader driven to improve and grow accounts through customer success? Do you have strong analytical and problem solving skills, a keen eye for detail, and a high level of professionalism? Are you self-motivated, skilled and comfortable discussing business solutions with C-level executives as well as with the Operations personnel who utilize the solution on a recurring basis? If you can think critically, plan proactively, and execute efficiently on client-side operations in customer success and growth management - then this role is for you. This is a 100% customer facing, senior level role suited for someone who is comfortable leading data driven conversations with high level executives and managing large accounts. A successful candidate will be one with proven success in similar roles and is excited to learn and contribute to a rapidly growing company. Job Description The Program Director (PD) owns and drives customer success and satisfaction for the program being delivered to the customer along with the P&L responsibilities for the account(s). To deliver the program successfully, the PD must effectively interact with the different internal groups i.e., Product, Engineering and Support along with managing the Professional Services resources on the account. The PD is responsible for executing on growth strategies for existing client business, and is responsible for retention and growth on each assigned account. Growth opportunities include market expansions, new solution selling, and organic account growth. Key Responsibilities Leadership and Influence Responsible for managing at least 3-4 major accounts for a total book of business on or around $7-15M+ annually. Motivate and mobilize project members Set achievable objectives Asserts own ideas and persuades others Make decisions and provide constructive feedback Communication, Strategic Thinking, and Problem Solving Communicates tactfully and candidly through written and verbal means Excellent listener Analyze the future impact of decisions by taking a big-picture approach Strategically position the project to provide customer success and long-term growth Analyze and define a problem, evaluate alternatives find a solution Ability to quickly attain domain knowledge Understand how and when to make a choice. Up to 30% travel required (Europe based preferred)


Required experience and education 8+ years in Professional Services It would be nice if: You have a Computer Science or MIS background Experience in roles of Engagement Partner, Director at Big 5 consulting organization Total Compensation is US $160,000/year ($80/hour) Location: Global (remote) 40 hours/week

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