Detalii loc de munca
QS unisolution is an international company with offices in Stuttgart, London and Bucharest. We provide innovative IT solutions in the field of higher education which are already being used by over 300 institutions worldwide. We support providers of education in optimising their organisation and work processes. We similarly help to strengthen market position through online education portals, marketing tools, highly advanced CRM products and procedures for the electronic transfer of data. If you share the our enthusiasm for the challenging field of education and you would like to help us develop further into a globally recognized market leader providing innovative software solutions in higher education, we are looking to fill the following position in our Bucharest office with immediate start. Your assignments Managing clients through product lifecycle (onboarding, application processes, optimization, customization etc.) Planning client lifecycle during academic year with project management tools Coordination and processing of customer requests relating to our software product System customizations (e.g. setting up online application forms, programmes, online interview, document templates…) Interact with Universities and offer them technical support regarding our software product Technical Support Desk for High Education Applicants
What we expect IT / Project / Customer Services experience Good knowledge of MS-Office programs Fluent German, spoken and in writing Independent and structured method of working Further beneficial Fluent English, in word and in writing Previous experience with CRM tools (like MS Dynamics, Salesforce or similar) Skills in SQL and relational databases (e.g. being able to run simple SQL queries through management tools) Tools we use Zendesk as ticketing and case management system Salesforce as CRM and Account Management System Smartsheet and Jira for Project Management What we offer Motivating salary A challenging and fascinating product in the international market of high education An international team with a flat hierarchy and creative atmosphere Descrierea companiei: The higher education industry is a growing market and QS has established itself as the global leader in higher education events and intelligence. We provide recruiting platforms for Business Schools, Universities and employers to meet with talented individuals, for their academic programmes and career development. We deliver solutions for the world’s leading universities, business schools and global higher education community. We also offer services ranging from consultancy to professional services, software solutions and publishing. Almost 20 million people visit our websites each year and in excess of 200,000 register to receive information on opportunities to reach their educational and career goals worldwide.